Last Updated: September 23, 2026
Digital Crats (“Digital Crats,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information entrusted to us.
Digital Crats is a healthcare technology company and healthcare digital marketing agency providing healthcare software development, healthcare technology, digital transformation, medical app development, healthcare digital marketing, SaaS and related technology and professional services.
This Privacy Policy explains how Digital Crats collects, uses, processes, stores, shares and protects personal information when you visit digitalcrats.com, contact us, use our services, interact with our digital platforms, or otherwise communicate with us.
Where Digital Crats provides technology or services to a healthcare organisation, hospital, clinic, doctor, healthtech, medtech, pharmaceutical or other business customer, additional contractual terms or a separate Data Processing Agreement may apply.
Digital Crats
G-5, C-Black,
Begumpet, Hyderabad,
Telangana, India
Privacy enquiries: privacy@digitalcrats.com
General enquiries: contact@digitalcrats.com
Phone: 9966899693
Website: digitalcrats.com
For privacy-related questions, requests or concerns, you may contact us using the details above.
This Privacy Policy applies to personal information collected or processed through:
Some Digital Crats services may have additional privacy notices, terms of service or contractual provisions. Where those provisions conflict with this Privacy Policy, the applicable specific notice or agreement may govern the relevant processing activity.
The information we collect depends on how you interact with Digital Crats.
When you contact us, request information, submit an enquiry, request a consultation or otherwise communicate with us, we may collect information such as:
You should avoid submitting sensitive personal or medical information through general website contact forms unless specifically requested through an appropriate secure process.
If you subscribe to our newsletter or marketing communications, we may collect your:
You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or contacting us at privacy@digitalcrats.com.
When you visit our website or interact with our digital services, certain information may be collected automatically, depending on the technologies implemented on the relevant website, application or project.
This may include:
The exact information collected may vary depending on the website, application, project and technologies being used.
Digital Crats may use cookies, pixels, tags, analytics technologies and similar technologies to operate websites, understand website usage, improve performance, support marketing activities and provide a better user experience.
Depending on the website or service, these technologies may be provided by Digital Crats or by third-party technology providers.
Cookies may be used for purposes including:
Where legally required, we will seek appropriate consent before using non-essential cookies or similar technologies.
You may also control cookies through your browser settings and, where available, through our cookie-consent mechanism.
Digital Crats may use third-party analytics, advertising, marketing and measurement technologies on its websites or as part of client projects.
Depending on the relevant website or service, these may include technologies provided by companies such as Google, Microsoft, LinkedIn, Meta or other technology providers.
These technologies may help us:
The availability and configuration of these technologies may vary by website and project.
Digital Crats provides healthcare digital marketing, software development, SaaS, technology consulting and digital transformation services to organisations.
A client may provide Digital Crats with information relating to its customers, patients, employees, healthcare professionals, leads or other users for the purpose of providing contracted services.
Examples may include:
Where Digital Crats processes this information solely on behalf of a client, the client generally determines the purpose and means of processing, and Digital Crats processes the information according to the client’s instructions and applicable contractual requirements.
Digital Crats works with hospitals, clinics, doctors, healthcare providers, healthtech and medtech companies. Some technology projects may involve information relating to patients or healthcare users. Depending on the project, this information may potentially include:
Digital Crats does not require individuals to submit medical information through general marketing or contact forms unless specifically requested. Where Digital Crats processes healthcare or patient information on behalf of a healthcare customer, the relevant healthcare customer may remain responsible for determining the purpose of the processing, while Digital Crats provides the technology or services required under the applicable agreement. Project-specific security, privacy and data-processing requirements may be documented separately.
We may use personal information for purposes including:
Depending on the circumstances and applicable law, Digital Crats may process personal information based on:
Where consent is the applicable basis, you may withdraw consent subject to applicable legal and contractual limitations.
Digital Crats may receive information from business customers for purposes such as:
The information processed depends on the services provided and the customer’s instructions.
Where appropriate, Digital Crats may enter into separate contractual data-processing arrangements with customers.
Where Digital Crats develops, operates or supports healthcare software, SaaS platforms, websites, portals or applications, the relevant application may collect information such as:
The categories of information and processing activities may differ between products and projects.
Specific products may have additional privacy notices or contractual terms.
Digital Crats does not sell personal information as a business practice.
We may share information where necessary with:
Service providers are expected to process information only for appropriate business purposes and according to applicable contractual requirements.
Digital Crats may use third-party technology providers for functions such as:
The specific providers may differ between Digital Crats’ own systems and individual customer projects.
Where appropriate, third-party providers may process information in accordance with their own privacy policies and contractual obligations.
Where Digital Crats accepts payments through third-party payment providers, payment transactions may be processed directly by the relevant payment provider.
Digital Crats does not intentionally store complete payment-card credentials where payment processing is handled by a third-party payment service.
Payment providers may collect and process payment information according to their own privacy policies and applicable legal requirements.
Digital Crats is based in India and may provide services to customers in India and other countries.
Depending on the service, customer requirements and technology infrastructure, personal information may be accessed, processed or stored in countries other than the country where the information was originally collected.
Where applicable law requires safeguards for international transfers, Digital Crats will seek to implement appropriate contractual, organisational or technical safeguards.
For client projects, the location of data processing may also depend on the infrastructure and hosting environment selected by the customer.
Digital Crats takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.
Depending on the system or project, security measures may include:
Security measures may differ depending on the nature of the information, system architecture, client requirements and applicable legal obligations.
No method of transmission or electronic storage can be guaranteed to be completely secure.
Digital Crats retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Retention periods may differ depending on the type of information, service, contractual requirements and applicable law.
For client projects, retention may be governed by the applicable customer agreement or data-processing terms.
Depending on where you live and the laws applicable to you, you may have rights concerning your personal information.
These may include rights to:
Some rights may be subject to legal exceptions or limitations.
To submit a privacy request, contact:
We may need to verify your identity before processing certain requests.
If you subscribe to Digital Crats marketing communications, we may send you information about:
You may unsubscribe at any time using the unsubscribe mechanism included in our marketing communications or by contacting privacy@digitalcrats.com.
Transactional, service-related or legally required communications may continue where permitted.
Digital Crats does not operate a business model based on selling personal information to third parties.
Where applicable privacy laws provide additional rights concerning targeted advertising, data sharing or similar activities, requests may be submitted to privacy@digitalcrats.com.
Our website and services may contain links to websites, applications or services operated by third parties.
Digital Crats does not control the privacy practices of third-party websites.
We recommend reviewing the privacy policy of each third-party website or service before providing personal information.
Digital Crats’ general website and business services are not directed specifically at children.
We do not knowingly seek to collect personal information from children through our general marketing website.
If you believe that a child has provided personal information to Digital Crats without appropriate consent, please contact us at:
We will take reasonable steps to review and address the matter in accordance with applicable law.
Digital Crats may use artificial intelligence, machine learning, automation and related technologies as part of its software development, digital marketing, analytics, customer support or technology services.
The use of AI or automated technologies may vary by service or customer project.
Where AI-enabled technology processes personal information, Digital Crats will seek to apply appropriate contractual, technical and organisational safeguards consistent with the applicable service and legal requirements.
Customers remain responsible for determining whether particular information may be submitted to an AI-enabled service under their applicable legal, regulatory and contractual obligations.
Healthcare customers may be subject to additional legal, regulatory or contractual requirements concerning patient and health information.
Digital Crats provides technology and professional services and does not independently determine the regulatory obligations applicable to every healthcare customer.
Healthcare customers are responsible for identifying their applicable healthcare privacy, security, medical-record, patient-consent and regulatory requirements.
Where required, Digital Crats may enter into appropriate contractual arrangements addressing data processing, security, confidentiality and other customer-specific requirements.
If Digital Crats is involved in a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Where required, affected individuals will be provided appropriate notice.
Digital Crats may disclose personal information where reasonably necessary to:
Digital Crats maintains processes designed to identify, investigate and respond to security incidents.
Where a security incident affects personal information and notification is required under applicable law or contractual obligations, Digital Crats will provide appropriate notification to the relevant parties within the required timeframe.
For client environments, incident response and notification responsibilities may also be governed by the applicable agreement or Data Processing Agreement.
If you have concerns about how Digital Crats handles your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
Privacy contact:
privacy@digitalcrats.com
You may also have the right to submit a complaint to the relevant data protection or regulatory authority under applicable law.
Digital Crats may update this Privacy Policy periodically to reflect:
When we make material changes, we may update the “Last Updated” date and provide additional notice where required. We encourage you to review this Privacy Policy periodically.
Digital Crats
309/B, East Block, Archana Arcade, IT Complex,
Beside Secunderabad East Metro Station, Railway Colony,
Chilakalguda, Secunderabad, Telangana 500003.
Email:contact@digitalcrats.com
General enquiries:contact@digitalcrats.com